Frequestly Asked Questions

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The Airport Transfer Company Frequestly Asked Questions.


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Frequently Asked Questions

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Do you Offer Shared Transfers?

Sorry no, we only offer private transfers, in our experience shared transfers only create upset customers due to long waits at the airport waiting for other clients on shared services, and early pickup times from resort to cover a number of flights.


Are there any extra charges on top of the published prices?

No, there are no extra charges on top of our published prices. The price quoted is the total price that you pay. Tips are not included as this at the discretion of the client.


Do you offer any discount for young children/babies?

I am sorry but each person in the vehicle takes up one seat by LAW in most European countries, so unfortunately we do not offer customers any discount for younger customers. We will however supply child/baby seats when requested at no added charge to the customer.


Different members of my group are arriving on different flights – how should I make my booking?

The answer to this question depends upon whether you all want to: (1) wait for each other and all travel together, or: (2) each member of the group prefers to leave as soon as possible after their flight arrives.


(1) Since you all wish to travel together, please enter the flight details of the LAST flight to arrive as your primary flight. Then please enter all details of other flights into the ‘any other information’ box on the booking form.


(2) Since you wish to leave as soon as possible, please make a new booking for each group that wishes to leave separately (again using the LAST flight to arrive as the primary flight). N.B. If you have different people arriving AND departing on different flights (and require separate arrival AND departure pickup times), then you will need to make separate bookings for each set of people. If this all gets a bit too complicated, feel free to contact us and we will help you to make the booking.


How much notice do I need to give in order to book online?

The deadline for booking transfers online is 24 hours before your transfer, after this time please contact us by email to book.


What type of vehicle will I be transfered in?

Our fleet of vehicles is made up of private cars and minibuses with seating for up to eight passengers. They are equipped with air conditioning, most have leather seats and they all have satellite navigation systems to offer a safe and comfortable journey.


I have a child who requires a special seat for travel – can you arrange this?

Yes, simply enter the amount of baby seats and the amount of child booster seats you require when you create your booking and we will make sure that the relevant seat is there on the transfer.


What happens if my flight is delayed?

Where possible we will rearrange our schedules to accommodate the delay but please be aware that this is not always possible, our basic policy is to wait for up to 60 minutes and then if required rearrange drivers and our schedules. Point 33 in our terms and conditions covers flight delays and is very stringent to cover all eventualities but we do understand that delays can be very stressful and we will always try our very best to be there when your delayed flight arrives.


What is your luggage policy?

We expect passengers to have two items of luggage (one usual holiday luggage suitcase and small hand luggage bag), any further suitcases, bags, golf clubs, bikes, ski and snowboard equipment should be declared as excess luggage at the time of booking.


What happens if the airline lose my luggage?

Clients are asked to keep The Airport Transfer Company informed of any incidence of lost luggage as this may delay you leaving the airport and require us to rearrange schedules to allow your driver to wait for you.