Frequestly Asked Questions – Departures

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The Airport Transfer Company Frequestly Asked Questions about Departures


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Frequently Asked Questions

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Where will I be picked up from?

Assuming you have supplied us with your address in resort, we will pick you up directly from your accommodation.


Can I be dropped off at an airport hotel?

Yes, just specify the hotel and address when creating your booking and requested pickup time in comments.


Can I specify a drop off time for a departure transfer?

Yes you can. If you are booking a departure transfer but do not intend to catch a flight then please input a specific drop off time (the time you would like to be at the airport by). We will schedule your transfer so that you will arrive at the airport as close to this time as possible. Please note we are not responsible for any delays in your transfer to the airport due to traffic.


How long before my flight will I be picked up?

Pickup time vary depending upon your resort, in general, we aim to get customers to the airport in comfortable time before their flight (two hours before) pickup times maybe adjusted due to traffic volume during the season.


What type of vehicle will I be transfered in?

Our fleet of vehicles is made up of private cars and minibuses with seating for up to eight passengers. They are equipped with air conditioning, most have leather seats and they all have satellite navigation systems to offer a safe and comfortable journey.


What happens if I am late for my pickup time?

In the situation that the customer is not at a specified point at the arranged time (excluding flight arrivals), and we have not previously been informed that day, the driver will wait fifteen minutes (00H15). Please try to be on time! PLEASE HAVE YOUR MOBILE PHONE ON.


What if I want to be picked up from a different location from where I was dropped off?

This should be specified at the time of booking. If this new location has not been specified previously, contact our office and they will do they will do their best to accommodate your request.