Frequestly Asked Questions – Booking

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The Airport Transfer Company Frequestly Asked Questions about Booking.


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Frequently Asked Questions

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Different members of my group are arriving on different flights – how should I make my booking?

The answer to this question depends upon whether you all want to: (1) wait for each other and all travel together, or: (2) each member of the group prefers to leave as soon as possible after their flight arrives.


(1) Since you all wish to travel together, please enter the flight details of the LAST flight to arrive as your primary flight. Then please enter all details of other flights into the ‘any other information’ box on the booking form.


(2) Since you wish to leave as soon as possible, please make a new booking for each group that wishes to leave separately (again using the LAST flight to arrive as the primary flight). N.B. If you have different people arriving AND departing on different flights (and require separate arrival AND departure pickup times), then you will need to make separate bookings for each set of people. If this all gets a bit too complicated, feel free to contact us and we will help you to make the booking.


How do Private and Transfers work for groups of over 8 people? For example, you are a group of 10 people.

If you book a private transfer, all 10 of you will leave in two private minibuses as soon as you arrive, and be picked up for your return trip at exactly the same time.


How much notice do I need to give in order to book online?

The deadline for booking transfers online is 24 hours before your transfer, after this time please contact us by email to book.


I have a child who requires a special seat for travel – can you arrange this?

Yes, simply enter the amount of baby seats and the amount of child booster seats you require when you create your booking and we will make sure that the relevant seat is there on the transfer.

The Airport Transfer Company use two types of child seats (both of which comply with European standards): One of which is a baby seat and is suitable for children between the weights of 0-18Kg The other is a child/booster seat which is suitable for children weighing over 18Kg. Please let us know what you require based upon the approximate weight that you think your child will be on the date of travel. If you have any doubts, please bring your own seat, since The Airport Transfer Company will not be held accountable for any difference of opinion on this subject. There is no charge for this service.


What happens if my flight is delayed?

Where possible we will rearrange our schedules to accommodate the delay but please be aware that this is not always possible, our basic policy is to wait for up to 60 minutes and then if required rearrange drivers and our schedules. Point 33 in our terms and conditions covers flight delays and is very stringent to cover all eventualities but we do understand that delays can be very stressful and we will always try our very best to be there when your delayed flight arrives.


What is your luggage policy?

We expect passengers to have two items of luggage (one usual holiday luggage suitcase and small hand luggage bag), any further suitcases, bags, golf clubs, bikes, ski and snowboard equipment should be declared as excess luggage at the time of booking.